Menu
Cart 0

FAQs

How am I able to place and order?

You can place an order by first selecting the product you would like to purchase, then placing it in your cart.  Then you will be guided through the checkout process once you confirm you would like to purchase the item you selected. 

What service do you use to process?

Motherlode Roof Racks uses Shopify Payments to process transactions. 
Shopify Payments is the simplest way to accept payments online. We accept Visa, MasterCard, American Express, JCB, Discover, and Diners Club debit and credit cards.

What is your refund policy? 

Unless otherwise noted, Motherlode Roof Racks will fully refund all items if returned with the original box, packaging, manuals, and accessories within 30 days of purchase. Refunds may only be credited back to the original purchaser and will be refunded on the original purchasing credit card.

Proof of purchase is required for all refunds or exchanges and the merchandise must be in new condition, including the original box, packaging, manuals, and accessories. The value of missing and/or damaged items will be deducted from the credit amount for a return.

Shipping and handling costs are not refundable. It is the responsibility of the original purchaser to ensure that returns are adequately packaged, insured, and tracked. All shipping costs are the sole responsibility of the original purchaser unless Motherlode was at fault. Returns purchased during designated free shipping programs will be charged the current outbound shipping charge, based on the original outbound shipping method. Closeout/clearance items are non-exchangeable and non-returnable.

All packages refused by the customer are subject to the terms and conditions of our return policy plus any additional return shipping costs charged to us by the shipping company. 

What is your shipping policy?

If your order is in stock and we process the charges to your credit card, it will ship within two to three business days from the date of your order.  We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out.  If you do not receive tracking information from us within six business days of your order, feel free to follow up with us at info@motherloderoofracks.com. We will respond promptly.

What if I order a set of racks and they don’t fit? 

You are welcome to return any rack system that doesn't suit your needs or does not fit your vehicle. Shipping and handling costs are not refundable. It is the responsibility of the original purchaser to ensure that returns are adequately packaged, insured, and tracked. All shipping costs are the sole responsibility of the original purchaser unless Motherlode was at fault.

How can I leave a review of my purchase? 

You can leave a review by navigating to the product you purchased on motherloderoofracks.com and tells us what you think of our product or service. 

How can I know when my product will arrive? 

All products will be shipped within 72hrs unless the product is out of stock. Once shipped you will receive an order confirmation with a tracking number to ensure your package is on the way. 

What are my rack options for my vehicle?

Your vehicle rack options are completely dependent on what type of vehicle you have. The best means of weighing out your rack options is to utilize one of our automated fit guides. These fit guides will take all of the information about your vehicle (year, make, model, etc.) and provide you with all of the options you have available.

Do I have to drill holes in my roof?

Drilling is not required. It is, however, an option on some vehicles, if you prefer a permanent mount. We have multi-sport systems which clamp to the roof without the need for drilling, welding, or permanently installing anything to your car. They are, for the most part, easy to install and remove.

My vehicle doesn't have rain gutters; can I still put a roof rack on it?

Absolutely! Since the mid-eighties, vehicle manufacturers have been putting the rain gutters inside the door frame to give their vehicles a cleaner, sleeker look. The rain gutters are still there, it's just that they are internal. Today's racks mount by resting on the roof on a rubber pad and clamp on to the internal rain gutter with a clip that is specifically designed for each vehicle. They are very secure, yet easy to attach and detach, and won't scratch your paint.

How can I carry my gear on my factory rack?

There are many options available for factory racks. The best of which is to add an aftermarket rack that will clamp directly on to your raised factory rails, turning that factory rack into a multi-sport ready system typically with a higher weight capacity. In some cases, you can purchase adaptor clips to carry bikes, skis/snowboards, or kayak cradles.

What if I change vehicles?

Base rack systems are now designed to be as diverse as possible. Having said that, it is likely that a rack system will not directly transfer from one vehicle to another. In most cases, you will be able to transfer over your crossbars, towers, and accessories and only need to purchase a new fit kit or q clip. In the case of a vehicle with a factory rack, you will need to have a rack already designed to mount to the factory system. The best way to compare the difference from vehicle to vehicle is to use our automated fit guides.

Can I go through a car wash with my rack on my car?

No! When you wash your car in a car wash you should remove the rack because:

    1. The rack might snag on some of the machinery of the car wash and damage your car, or worse, the car wash.
    2. Washing your car in a car wash could blow dirt underneath the pads of your rack system, which will end up damaging the vehicle's finish.
    3. You are welcome to wash your car by hand with the roof rack on, however, we still recommend removing it so that you can clean away any water stains or dirt that managed to sneak under your pads. Also so you can check your contact points for wear.