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Shipping and Returns

Shipping

If your order is in stock and we process the charges to your credit card, it will ship within five business days from the date of your order.  We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out.  If you do not receive tracking information from us within six business days of your order, feel free to follow up with us at info@motherloderoofracks.com. We will respond promptly.  If your order is not in stock we will contact you with possible wait times for you to receive your product. 

Shipping Times:

Inno Racks

  • Orders received before 12 pm Pacific time will ship same day
  • Shipping times may vary if product ships via freight. Please give 1-2 business days for processing. 


Rocky Mounts:

  • All items in stock unless noted.
  • Orders to Ft. Collins, Denver, Colorado Springs & other towns along I-70 & I-25 will arrive the next business day with free shipping
  • Orders received by 3 pm Mountain Time will ship the same day

 

Rhino Racks:

  • Shipping times may vary if product ships via freight. Please give 1-2 business days for processing. 

Returns

If you are unhappy with your purchase you have 30 days to choose to return your products for a refund. If your order has shipped, you (the buyer) will be responsible for the return shipping charges plus a 15% restocking fee. Refunds will only be issued to the original credit card that you use when placing your order.

If you would like to exchange your purchase for something different, a 15% restocking fee may occur and depends upon the details of your exchange.